Replace a meter

To replace a meter with an existing account, locate the account then select the Services menu, then Site tab. Click on Add Meter to open the Add meter wizard.

Tip: You can search by any number or combination of search fields available to find the customer, however Site identifier may be the most useful.

Select Yes to replace a new meter.

Enter the below information:

• Meter to be replaced
• Final meter read
• Final read date

Enter the below information:

• Meter code - this must match the meter code that will be received in the meter read files.
• Meter register - this is used for peak/offpeak metering and must match the meter register that will be received in the meter read files.
• Meter status - should be set to active.
• Meter type -  must match the meter type for the selected price plan. Typically the following meters types will be used:
  
  • All Day
  • Peak
  • Off-Peak
  • Shoulder
  • Cold Water
• Multiplier - all reads will be multiplied by this factor.
• Dial format

Click on  Save. A new meter will be added to the site.

If you need to change the price plan for this meter, refer to Change a price plan.