Remove a meter

Find the property and meter

You can search by any number of, or combination of, search fields available to find the customer.

Tip: Site identifier/meter number may be the most useful.

Non-AM meter

If an existing non-AM meter needs removing, you will need to enter a closing read first. Click on the Services menu, then Basic Reads tab and the Add button.

Note: The read type should be set to CLOSING. If an actual read hasn’t been provided, leaving the meter read as 0 will automatically generate an estimated read.

Once done, change the meter status to Inactive. Click on the Services menu, then Meters tab and select 'Inactive' from the Meter Status dropdown options and set the Removal Date then Save.