Letters, Emails and SMS - send a SMS message

Quickly send a free text or template SMS message to your customer.

Locate your customer then go to the Notifications menu, SMS messages and click on Send an SMS button.

Select the template you would like to send.  For a free text sms, choose (no template) Adhoc SMS.

The number will be automatically populated in the Phone number to send to field if the customer’s phone number has been added in the contact details.  If this field is blank, you should add the phone number for future use. 

Note: Do not change the format of the phone number, as the SMS won’t be able to send.

If you have selected Adhoc SMS, enter your message. 

Click on Finish and your message will be placed in the SMS queue for sending (refer New and undelivered SMS messages).

Important: Any SMS over 160 characters is split into 2 messages.