Compliance - Customer Information

Utilmate is dedicated to providing you with the necessary support and resources to help you achieve and maintain compliance with relevant regulations and standards. We strive to assist you every step of the way, ensuring you have the guidance and tools needed to navigate complex compliance requirements. However, it is important to understand that the ultimate responsibility for fulfilling all compliance obligations lies with your organisation. This means that while we offer support, your organisation must take the necessary actions to ensure full compliance at all times.

Annual updates

Every year, various government departments and agencies implement adjustments to a wide array of rates. These changes can affect numerous financial and operational aspects that you may need to monitor. To assist you in managing these updates efficiently, the table below outlines which specific items Utilmate will automatically update on your behalf. Additionally, it identifies the items you will need to monitor independently and update manually to ensure your records remain accurate and up to date.

	Utilmate responsibility	Customer responsibility
Concessions rates	✔
Public holidays	✔
VDO and DMO rates	✔
Network tariffs including timing profiles and demand		✔
Invoice benchmarking data	✔
Distribution and transmission loss factors (DLF’s and TLF’s)		✔

Legislation Changes

Periodically, government departments and agencies undertake the task of revising their legislation and regulations. They may also issue updated guidance to clarify how current rules should be interpreted and implemented in various situations. These updates ensure that the legal framework remains relevant and effective in addressing new challenges and circumstances.

Utilmate, with assistance from Compliance Quarter, will endeavour to stay informed and up to date with publications provided by the following regulatory bodies:

• AEMC
• AER
• ESC
• iPART
• EA

We’d also appreciate your help, so if you know about any upcoming changes, please let us know. 

Utilmate will:

1. Utilmate will keep you informed about any upcoming changes that we are aware of. This information will be shared through various channels, including compliance emails and webinars, ensuring that you stay updated and prepared for any adjustments that may affect your use of the platform.
2. We will undertake and complete any necessary development work required to ensure that Utilmate remains fully functional and compliant with the new changes. Our team is committed to making the necessary technical updates so that you can continue to use Utilmate seamlessly without disruption.
3. Utilmate will provide clear guidance on how to configure the system to maintain compliance with any new regulations or requirements. Additionally, we will inform you of any other actions you might need to take to ensure that your use of Utilmate remains aligned with the latest standards and policies.
4. If you require assistance, Utilmate will support you in completing any configuration updates. Our team is available to help implement the necessary changes, making the process as smooth and straightforward as possible for you.

Important: It is important to understand that determining whether a rule change is applicable to your specific business situation requires careful evaluation on your part. You must thoroughly assess the details and implications of the rule change in the context of your business operations. Ultimately, the decision to apply or disregard the rule change rests with you, as you are responsible for ensuring compliance and making choices that best suit your organisation's needs and circumstances.

Ultimate won’t:

1. Make any modifications to your invoice template unless you have explicitly given your permission to do so. This means that your invoice format will remain exactly as you have set it, ensuring consistency and avoiding any unexpected alterations.
2. Alter your HTML email or postal templates without your clear and direct approval. Your email and postal communications will stay intact and unchanged unless you specifically authorise any updates, preserving the look and feel you have established.
3. Change any of your configuration settings without your explicit consent. All settings and configurations will be maintained with no adjustments made unless you have expressly allowed such changes.

“We provide you a road legal car.  Whether you drive it in a legal way, is up to you”