MyAccount reset customer password

If your customer forgets their MyAccount customer portal password, you can assist by resetting it on their behalf.

Locate your customer in the CRM and go to the Contacts menu, Details tab and select Update MyAccount Password in the MyAccount dropdown list.

Enter the new password into the "Update MyAccount Password" wizard screen.  The password must be at least 8 characters and contain one number, one lower-case letter and one upper-case letter.