Ezidebit direct debit

The Electronic Direct Debit Request (eDDR) in the My Account portal, is a form designed to capture Direct Debit Request authorisations and create the payer in Ezidebit’s system.

The eDDR provides authorisation for Ezidebit clients that deal with their own customers remotely, rather than in a face-to-face manner. It also reduces the management and handling of paperwork, improving security, and assisting in removing PCI-DSS obligations from Ezidebit’s clients.

Set up a direct debit

 Direct debit already set up

If your customer has already set up their direct debit, this will be displayed.  To edit the existing direct debit, click on Change direct debit details button and make the changes.

Once your customer has submitted the eDDR form, they will be sent a confirmation letter via their communication preference (email or post).

You can view and action the eDDR request in the Calls & Activities menu.

In the Customer details menu, select Finance.  The Payment Method will be displayed.  

Note: Bank account and credit card details are held in your Ezidebit account and not in Utilmate. You are not able to edit these fields in Utilmate.