Import meter reads

Import Meter Reads is located in the processes section of the dashboard screen and contains all deemed or basic meter reads that need to be reviewed and processed.  

If a meter has a meter import exception that has not been approved, it will not be loaded against the meter.

Note: Meter reads of the same value and date as one already against a meter, will be automatically deleted upon upload.

Meter reads are grouped by import error description and both the account number and site identifier are hyperlinked. 

Tip: When an imported read is flagged as "too high" or "too low" it takes time to go to the services screen to see their previous read to compare. The "previous read date" and "previous read" make comparing imported reads to historical reads easier.

For each meter import exception, there are three options:

1. Process the exception
   This will process the meter read and perform a set of validation checks.  The meter read will be removed from the screen if accepted or remain with an error message. 
2. Process (FORCE) the exception
   This will process the meter read without performing further validation checks. The meter read will be removed from the screen after processing. It should be used when the user accepts the read as correct.
3. Delete the imported meter read
   This will delete the meter read as it does not need to be imported or is incorrect.

Validation checks/exceptions

Code	Description	Explanation
UNKNOWN	Cannot identify an open site for this read	If a meter read appears with a Cannot identify an open site for this read exception, it is telling you that although the read may have matched to a site identifier and meter, there is no open account for the read date.  This exception is most likely to occur if it is a vacant site. If the meter read was entered in error, Delete the meter read. Refer back to the meter read file, correct the file and reload.
FUTURE	You cannot enter a read for a future date	If a meter read appears with a You cannot enter a read for a future date exception, it is telling you that the read date is in the future.  This exception is most likely to occur if the read date has been incorrectly entered, or formatted incorrectly (mm/dd/yyyy instead of dd/mm/yyyy). If the meter read was entered in error, Delete the meter read. Refer back to the meter read file, correct the file and reload. If it is a move-in/move-out meter read for a future date, Force the meter read.
SAMEDAY	There is already a read for this meter this day (different)	If a meter read appears with a There is already a read for this meter this day (different) exception, it is telling you that the same meter reading on the same day already exists, but the reading is different.  This exception is most likely to occur when a meter reading is transposed and doesn’t belong to the meter.  To resolve this exception, Delete the meter read. If you would like to verify the read does exist: Click on the account number hyperlink to go to the customer. Click on the Services screen and go to the Basic Reads tab. If a meter read cannot be viewed against one account, check other accounts related to the meter code.
ALREADYIN	This read is already in the system	If a meter read appears with a This read is already in the system exception, it is telling you that the same meter reading on the same day already exists. This exception is most likely to occur when a meter read file is mistakenly imported twice. To resolve this exception, Delete the meter read. If you would like to verify the read does exist: Click on the account number hyperlink to go to the customer. Click on the Services screen and go to the Basic Reads tab. If a meter read cannot be viewed against one account, check other accounts related to the meter code.
POSTREMOVE	Meter read cannot be after the meter removal date	If a meter read appears with a Meter read cannot be after the meter removal date exception, it is telling you that the same meter reading is after the removal date for a removed meter. To resolve this exception, Delete the meter read or update the removal date on the meter. If you would like to verify the read does exist: Click on the account number hyperlink to go to the customer. Click on the Services screen and go to the Basic Reads tab. If a meter read cannot be viewed against one account, check other accounts related to the meter code.
PREINSTALL	Meter read cannot be before the meter install date	If a meter read appears with a Meter read cannot be before the meter install date exception, it is telling you that the same meter reading is before the install date for a new meter. To resolve this exception, Delete the meter read or update the install date on the meter. If you would like to verify the read does exist: Click on the account number hyperlink to go to the customer. Click on the Services screen and go to the Basic Reads tab. If a meter read cannot be viewed against one account, check other accounts related to the meter code.
TOOHIGH	Meter read is exceptionally High	If a meter read appears with Meter read is exceptionally High it tells you that the meter read is higher than a meter read already received for the meter for a date greater than the read date. This exception is only an initial check (billing exceptions also perform this check) and can be a valid meter read.  To resolve this exception, Process the meter read. If you would like to verify the accuracy of the meter read: Click on the account number hyperlink to go to the customer. Click on the Services screen and go to the Basic Reads tab. If a meter read cannot be viewed against one account, check other accounts related to the meter code.
TOOLOW	Meter read is exceptionally Low	If a meter read appears with Meter read is exceptionally Low it tells you that the meter read is lower than a meter read already received for the meter for a date greater than the read date.  This exception is only an initial check (billing exceptions also perform this check) and can be a valid meter read.  To resolve this exception, Process the meter read. If you would like to verify the accuracy of the meter read: Click on the account number hyperlink to go to the customer. Click on the Services screen and go to the Basic Reads tab. If a meter read cannot be viewed against one account, check other accounts related to the meter code.