What is Smoothpay?

What is smoothpay?

Smoothpay is a process where customers can spread out their payments more evenly throughout the year. Smoothing payments helps reduce the impact of seasonal usage and paying large bill amounts.

For example, if a customer receives bills of approximately $300 every quarter, they may choose to set up a smoothpay plan to "pre-pay" $25 per week.

Smoothpay is not a credit control process

Smoothpay is not a credit control process for chasing debt, but is intended for customers to "pre-pay" their bills. If you need to set up a plan for customers to pay off outstanding debt, this needs to be set up as a payment plan.

As such:

• Customers who are not on the direct debit or credit card payment methods cannot have smoothpay plans set up in Utilmate.
• There are no penalties/reminder notices generated if a customer misses a smoothpay payment.
• Customers are still expected to pay any outstanding balances by the invoice due date - if their invoice falls overdue, they will start a treatment cycle to chase their outstanding balance.
• When a customers' account is closed, their smoothpay plan is stopped. If they still have an outstanding balance and want to pay in installments, a payment plan will need to be created.

Related links

Set up Smoothpay

Cancel Smoothpay