Transfer receipt

From time to time there will be receipts that Utilmate will be unable to reconcile to a customer. This process can be used to also transfer from one customer account to another and is not restricted to the Suspense Account.

Tip: If you reconcile your receipts in Xero, refer to Manage customer payments in Xero.

When receipts cannot be matched to a customer they will appear in the Accounts Receivable Suspense Account – 999999.  To transfer receipts first determine:

1. Which is the right account for the receipt and have that account number ready.
2. The receipt number and amount to be transferred

Locate the account that the receipt is being transferred from and go to the Accounts Receivable menu, then Transaction List and click on Transfer Receipt from the Receipt Actions dropdown.

Select the receipt you’d like to transfer from the dropdown, then enter the account number you want the funds moved to and click Save. The receipt will now be linked to the other customer.