Manage customer payments in Xero

As customer payments arrive in your bank account, you'll need to reconcile them in Xero. All customer payments must be reconciled to the DEBTOR account you've set up.

• Enter Customer Payment or a generic description in the Who field.
• Select Utilmate accounts receivable as the account to reconcile to in the What field.
• Copy the customers payment reference into the Why field.
• Click OK.

 Utilmate will attempt to match the payment to a customer account using their reference and one of the below:

• account number
• sales customer number
• invoice number and amount
• name and balance

If it's able to be matched, the receipt is added to the customer account and their balance reduced.  If it's not able to be matched, it is added to the suspense debtor (account 999999) for manual matching.

It's important to review this regularly and allocate to customer accounts where possible. To view all customer payments the Audit – receipts report can be run at any time from the reports menu.