Direct Debit - edit, delete

If you need to know how to schedule an ad-hoc direct debit, please read the article Set up ad-hoc direct debit scheduling.

From time to time, you may need to make changes to a scheduled Direct Debit—this could be due to a customer request. It's important to note that any changes made to a scheduled Direct Debit will apply only to the next upcoming debit. Future scheduled debits will remain unchanged and will continue according to the original schedule, unless they are manually updated as well. This allows flexibility in handling one-off adjustments without disrupting the overall payment plan or recurring agreement.

When to use:

Use this process when:

• The customer requests a change in the upcoming Direct Debit date or amount.
• You need to cancel an upcoming scheduled payment.

Important: This change will only affect the upcoming scheduled debit.  If recurring changes are required, you will need to update the schedule separately for each future debits.

Edit a scheduled direct debit

To manually change a scheduled direct debit, click on the Accounts Receivable menu, then Transaction List.  Ensure that the customer has a scheduled receipt.

Select Edit Receipt Schedule in the Receipt Actions drop-down list.

Edit the below information in the Edit Schedule Receipt wizard, and Save to confirm and update the schedule.

• Receipt date - enter the new date for the Direct Debit to be processed.
• Receipt amount - enter the new amount to be debited.
• Reason for the change - provide a clear explanation for the modification ef customer request.

Delete (or cancel) a scheduled Direct Debit  

To manually delete (or cancel) a scheduled direct debit, click on the Accounts Receivable menu, then Transaction List.  Ensure that the customer has a scheduled receipt.

Select Edit Receipt Schedule in the Receipt Actions drop-down list.

Check Yes for Delete Schedule Receipt in the Edit Schedule Receipt wizard, and Save to confirm and update the schedule.