Set up ad-hoc direct debit scheduling

Ad hoc direct debit scheduling allows you to set up a one-off or irregular direct debit for a customer outside of the standard billing cycle, when the customer has requested you try again on another date.

This is useful when a payment needs to be collected at a specific time that doesn’t align with normal invoicing—such as catching up on an overdue balance such as a missed or declined payment. Unlike recurring direct debits, ad hoc payments are created for a specific purpose and do not repeat automatically.

Setting up an ad hoc direct debit schedule in Utilmate gives you flexibility to collect payments when needed, while still using the direct debit process to ensure payments are handled efficiently and accurately.

If you need to know how to edit/delete an ad-hoc direct debit that has been scheduled, refer to Direct debit - edit delete article.

In the Accounts Receivable menu, select Transaction List then choose Schedule Direct Debit from the Receipt Actions dropdown menu.

Enter the amount and date in the "Schedule Direct Debit wizard" screen, then save.  This will now appear in the transaction list with the code SCHEDREC.

Important:

• Valid for customers with direct debit or credit card payment methods.
• You can only manually schedule one payment at a time per customer.
• The amount must be between $1 and $10000.
• The date must be in the future (it cannot be today's date) and on a weekday (Monday-Friday).
• You cannot schedule an ad-hoc direct debit payment for customers:
  • on smoothpay;
  • on the same date as an invoice is due;
  • on the same date as a payment plan installment.