What is a billing exception?

Billing exceptions identify accounts that meet specified transaction exception criteria and automatically suspend them from the current billing until the issues are resolved.

It’s essentially a red flag that something about a customer’s account, usage, or setup doesn’t meet the expected rules for billing.

Billing exceptions help prevent inaccurate or incomplete invoices from being sent to customers. By reviewing and resolving them before invoicing, you ensure bills are correct and reduce customer disputes.

Common types of billing exceptions are:

• Accounts with Price Plans Missing
• Closed date set
• Aaccount not billed to closed date
• Customers in status pending move-out
• Final bill
• Consumption Variation from Previous Period
• Revenue Net Amount < XXX
• Revenue Net Amount > XXX
• Number of Billing Days < XXX
• Number of Billing Days > XXX 
• Occupier Usage Units
• Unbilled Accounts