Extending an invoice due date

Extending an invoice due date allows you to give a customer additional time to pay an outstanding invoice.

This is typically used when a customer requests more time, or when there are circumstances that delay payment. Updating the due date ensures the account reflects the agreed payment terms and helps avoid unnecessary credit control actions.

In Utilmate, extending a due date updates the invoice record so that:

• The new payment deadline is clearly recorded
• Overdue status and collections timing are adjusted accordingly
• Customer agreements are accurately reflected in the system

Use this process when a payment extension has been approved to ensure billing and collections remain aligned.

Click on the Accounts Receivable menu, then Transaction List.  Click on the Invoice Actions button and select Invoice Extension from the dropdown. 

Enter the below information:

• Select the Invoice number from the dropdown box
• Extended Date - 7 days by default. 
• Notes

Note:  The process will give the customer 7 days extra time to pay before credit control action occurs. All users have restrictions as to how many days invoices can be extended. Log a support ticket requesting to change the default settings. https://utilmate.zendesk.com/hc/en-us/articles/360056955213-How-Utilmate-support-works