Benjamin Wong
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Activity overview
Latest activity by Benjamin Wong-
Benjamin Wong created an article,
Treatments - add
Treatments are a set of credit collection actions that happen if a customer fails to pay an invoice or has an overdue balance. Go to the Maintenance menu, Credit Control and select Add Treatment. ...
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Benjamin Wong created an article,
Direct debit dishonours
A direct debit dishonour occurs when a scheduled payment cannot be processed from a customer’s bank account.An unsuccessful direct debit can occur for several reasons, such as insufficient funds in...
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Benjamin Wong created an article,
Transfer account balance
Transferring account balances between accounts is useful when a customer moves out of one property and into another, but they still owe a debt or have credit on their previous account. To transfer ...
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Benjamin Wong created an article,
Set up ad-hoc direct debit scheduling
Ad hoc direct debit scheduling allows you to set up a one-off or irregular direct debit for a customer outside of the standard billing cycle, when the customer has requested you try again on anothe...