payment plan - cancel

Cancelling a payment plan is used when an existing arrangement to pay an outstanding balance over time is no longer required.

This may occur if the customer pays the balance in full, requests to end the arrangement, or the plan needs to be stopped due to a change in circumstances. When a payment plan is cancelled, any remaining balance becomes immediately payable and standard billing or credit control processes may resume.

In Utilmate, cancelling a payment plan ensures the account reflects the correct payment status and allows you to manage any remaining balance appropriately.

To cancel a customer's existing payment plan, click on the Accounts Receivable menu, then Payment Plans. Click on the Cancel button.

Select the payment plan you'd like to cancel from the Payment Plan dropdown list.  You can enter a cancellation reason for internal purposes.  Click on Save.

Important: When a customer has a credit balance, any active payment plans for the customer will be cancelled.