Dishonouring a receipt

Dishonouring a receipt is used when a previously recorded payment is reversed because the funds were not successfully received. This typically occurs when a payment fails after being processed. When this happens, the original payment must be reversed so the account reflects the correct outstanding balance.

Click on the Accounts Receivable menu, then Transaction List and select Dishonour Receipt from the Receipt Actions dropdown list.

Select the receipt you would like to dishonour from the dropdown list, enter the reason in the Notes field, then select the dishonour type and save.  This will create a dishonoured payment adjustment.

Tip:  If a recent (last 7 days) receipt is done in error, rather than dishonouring it, you can delete it from the Charge, Receipt and Adjustment Approval dashboard screen.