Set up a direct debit by bank account

Setting up a direct debit by bank account allows you to automatically collect payments directly from a customer’s bank account.

Once authorised, payments are debited on the agreed date—typically aligned with the invoice due date—without requiring any action from the customer. This helps ensure bills are paid on time and reduces the need for manual payment processing. Direct debit is commonly used for recurring billing, as it allows payments to be collected automatically based on the customer’s usage or balance.

Entering bank account details in Utilmate does not initiate a payment. It simply records the card information.

In the Customer details menu select Finance.

Payment details

• Select payment method Direct Debit using Bank Account from the drop-down list.

Enter the bank account details and save.

 Bank details

• Select the bank from the Bank drop-down list.
• Enter the bank branch number into the Bank Branch field.
• Enter the account number into the Account Number No field.
• Enter the account name into the Bank Account Name field.

Important: Refer to your company's business rules regarding whether you capture bank account details or token numbers provided by your payment gateway provider.