Concession cards - medi energy Rebate

The New South Wales, Australia Medical Energy Rebate supports customers who have higher energy usage due to eligible medical conditions.

In Utilmate, you can manage Medical Energy Rebate concession cards to ensure the rebate is applied correctly to a customer’s account. This includes recording eligibility details, maintaining accurate dates, and updating or ending the concession as required.

Keeping this information up to date ensures customers receive the correct rebate and that billing remains accurate and compliant.

Key Details

• The rebate is applied in addition to the Low Income Household Rebate.
• The Low Income Household Rebate is the standard concession available across all eligible concession card types in NSW.

You can view which concession cards qualify for this rebate and the relevant concessions here:
Concession cards – relevant concessions

Concession Card Type	Comment
Commonwealth Seniors Health Card	Allows Medical Energy Rebate
Dept of Veterans Affairs Gold Card	Allows Medical Energy Rebate
DVA Gold Card (Extreme Disability Adjustment)	Allows Medical Energy Rebate
DVA Gold Card (Special Rate TPI Pension only)	Allows Medical Energy Rebate
DVA Gold card (War Widow/Widower Pension)	Allows Medical Energy Rebate
DVA Pension Concession Card	Allows Medical Energy Rebate
No Card with Life Support	Primarily used for Life Support Machine concessions where the customer does NOT have a concession card.  Does NOT allow Medical Energy Rebate
Pensioner Concession Card	Allows Medical Energy Rebate
Health Care Card	Allows Medical Energy Rebate

To capture the customer's concession card details, click on the Customer Details menu then Concessions. Click on the Add button to add a new concession card, or highlight the existing card and click on the Edit button.

Select the Medical Energy Rebate radio button then Save. All future invoices generated will include the relevant concession.

This can be applied to any of the eligible concession card types, including “No Card with Life Support.” The customer can receive both the Medical Energy Rebate and the Low Income Household Rebate.

TAS – Medical Cooling and Heating Concession

When a customer is eligible for the Medical Cooling and Heating Concession, they must hold one of the eligible concession card types listed below and the Medical Energy Rebate radio button is selected. 

The customer receives the Medical Cooling and Heating Concession in addition to the Annual Electricity concession. The Annual Electricity concession is the standard concession applied across all eligible concession card types in Tasmania.

Concession Card Type	Comment
Dept of Veterans Affairs Gold Card	Allows Medical Cooling and Heating concession
Pension Concession Card	Allows Medical Cooling and Heating concession
Health Care Card	Allows Medical Cooling and Heating concession
Immicard (Bridging Visa E)	Not eligible for Medical Cooling and Heating concession
No Card with Life Support	Not eligible for Medical Cooling and Heating concession
Tasmanian Concession Card (Issued by Dept of Premier and Cabinet)	Allows Medical cooling and heating concession

Setting up Life Support customers without a concession card

For customers with a Life Support (LS) machine and no concession card, refer to Managing Life Support Status to set up life support.  This will be automatically added in the Concession Card screen with the concession card type set to No Card with Life Support.

Setting Up the Medical Cooling or Heating Concession

For customers eligible for the Medical Cooling or Heating concession, ensure the customer has a valid concession card type, and add the concession card.

Once the concessard card is added, highlight the card and click on the Edit button and check the Medical Energy Rebate radio button then Save. 

When the Medi Energy Rebate checkbox is selected, the customer will receive both the Medical Cooling and Heating concession and the Annual Electricity concession.

Concession Eligibility for Immicard (Bridging Visa E)

Customers with the concession card type Immicard (Bridging Visa E):

• Are not eligible for the Medical Heating and Cooling concession.
• Can have a Life Support (LS) machine.
• Are eligible for the Annual Electricity concession.

Important: View available concessions and codes and concession cards - relevant concessions.