Jaron Heng

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Activity overview

Latest activity by Jaron Heng
  • Jaron Heng created an article,

    Estimated Reads

    Estimated reads are calculated in various ways. One of the primary ways it's calculated is using the Estimated Daily Consumption (EDC) located in the Meters tab in the Services menu. This EDC valu...

  • Jaron Heng created an article,

    MyAccount Alerts

    MyAccount Alerts are an easy way for your customers to eliminate unwanted surprises on their bill.  There are two types of alerts: Bill Forecast: Customers receive this alert when the amount due o...

  • Jaron Heng created an article,

    Managing Life Support status

    If a customer is registering or deregistering for life support, the Life Support screen is used to manage the customer's life support status.   Register Life Support Go to the Customer Details, Lif...

  • Jaron Heng created an article,

    Concession cards and relevant concessions

    Below are matrixes of available concession cards and corresponding concessions that apply, broken down by Australian states.  View the concession codes, descriptions, and calculations.    New South...

  • Jaron Heng created an article,

    Zendesk Support

    Zendesk Support is a ticketing system for tracking, prioritising, and solving customer support tickets. As your customers log their questions, requests, and concerns, Utilmate unites your business ...

  • Jaron Heng created an article,

    Managing your work orders

    Open work orders are located on the Dashboard screen.  Your work orders queue contains:  work orders for a customer that was scheduled and assigned to a user all work orders that are newly created...

  • Jaron Heng created an article,

    Managing hardship status

    If a customer is entering or exiting hardship, the hardship screen is used to manage the customer's history.   Change the credit control status to hardship Go to Customer Details, Hardship menu. Cl...